SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of puresse.cc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of puresse.cc.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It holds very well with double glass. The device must be well wet with soap and water or it does not slide well. It is very easy to use and is immediately taken to practice. It takes some strength to use it.
The magnet century is very good. The extra pads are also generous and good.
The product is very good, the magnet is really strong, please be careful, you just need to run and wash correctly, and it will be nice. I highly advise the product.
I ordered the strongest. It was necessary to be weaker. I can't move her. Everything came whole
good quality
The truth that works very well. I have only put water, without cleaner and it has left the crystals very well, only that the water comes out a lot from the tip, so what if you put water, keep it vertical. Another thing tries that the separator that the two pieces enter does not come out, the magnet is very powerful and it is difficult to detach it
The product is well received, but I think I should clean the windows.
as in the description price quality corresponds. I haven't checked in work yet.
Excellent product, made it easy to clean the windows/glass of my townhouse
Red has a little weak magnetic power. I brushed it very carefully. I got some tips, and I wipe them three times, so they're very clean. The disadvantage is that even if you add water, you have to rush immediately. The line is shorter than you think, so the big window is a little hard to wipe
I haven't actually used it yet. The product seems to be all right. Give me a lot of non-woven fabrics, and the magnetic force is very powerful, so I think I will clean it neatly.
Or fast with a lot of cleaning cloths but the plastic that pulses the water is very thin, does not look resistant, the piece looks strong and good quality
Haven't used it yet, I think it will work well. Fastens very well and securely and you need force to remove it. Thank you. Recommend 5 +++
I ordered it because the Orange is the most magnetic, but it's like a real real scare or a sponge stuck between you. I struggled to remove and remove;; however, the cleaning part is smaller than you think, so it seems that you have to move a lot to wipe the entire area like a window in the living room.
I work slowly and continuously with soapy water, so the results are better than I thought.
Excellent product. The strength of the magnet is great. Recommended. The only bad thing is that the water in the tank is thrown away a lot, but I use it empty and I only wet the pads. It worked very well for Me.
It’s working! Very nice and easy. I took green for double glass, it’s not enough, for double glass better order a n extra strong.
When you add water to it, water flows to the bottom of the line, and when you use it, the opposite side of the glass is separated and trembling on the floor. If you stick together, the magnets are difficult to separate.
Good product.
Quite functional and served to wash the glass that had them very very dirty
The windows are clean. You can spray the kitchen with water. I wiped it off. My wrist is a little painful. It's always dangerous, so I couldn't clean up the area, but I think it's okay. It's manual.
the magnet is good!!
As the description. Easy to assemble. Fulfills its function very well. The magnet works perfect. You have to be careful in the corners. With the correct technique is great
Thank you. It's a real Assassin.
I loved the product, but it costs a little to guide it through the glass, it doesn't slide so easy