SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of puresse.cc (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of puresse.cc.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this chair for a while now, and I've gotta say, it's absolutely fantastic! The mix of solid wood and multilayer board construction makes it feel really sturdy, and you can tell they've put a lot of care into the joint structure. But what really sold me is how comfy it is—the plush cushioning is like sitting on a cloud!
I've gotta say, this chair isn't just furniture; it's like a cozy, sustainable hug for my home!
just wanted to share how much I'm loving this chair! It's seriously top-notch.
I couldn't be happier with my purchase! The craftsmanship of this chair is top-notch, and you can really feel the quality when you sit in it.The combination of native sponge padding and cotton fabric makes it incredibly cozy, and I love the modern design. It's like having a piece of luxury right in my living room. 😊
It's a remarkable blend of luxury and eco-friendliness! I'm truly impressed !
superior quality!
It's a true symbol of elegance and environmental consciousness in my home!
The craftsmanship is outstanding, with the solid ash wood and delicate weaving adding a touch of elegance to any space. And the environmentally friendly paint? It's a win! Not only does it ensure a clean and odorless presence, but it also gives me peace of mind knowing that I'm doing my part for the planet.But what truly captivates me about this chair is its comfort level. The cushioning is incredibly plush, providing a luxurious sitting experience!
I couldn't be happier with my purchase of this chair! The plush padding offers exceptional comfort, making it the perfect spot to unwind after a long day
It's more than a piece of furniture!
It's the epitome of luxury and sustainability rolled into one!
I'm absolutely ecstatic about my new chair! The solid wood and multilayer board construction give it a solid and reliable feel, while the intricate joint structure speaks volumes about its quality. The cushioning is beyond comfortable, providing the perfect balance of support and softness.
This chair is an absolute delight!
It's a stylish and functional!From the moment it arrived, it's brought a sense of elegance and comfort to my living space. The craftsmanship is exquisite, with the solid ash wood and delicate weaving adding a touch of sophistication. And the environmentally friendly paint? It's a fantastic bonus! Not only does it ensure a clean and odorless presence, but it also aligns with my values of sustainability.А piece of art that enriches my home and my life! 😌
It's a beautiful and practical addition to my home decor
This chair is simply exquisite! Its solid wood and multilayer board construction provide a strong foundation, while the meticulous joint structure ensures its stability. The plush padding offers superior comfort, and I love sinking into it for a relaxing evening.
I'm amazed by the craftsmanship of this chair. The meticulous mortise and tenon joint structure speak volumes about its quality.And the luxuriously padded seat? Pure bliss! It's the perfect blend of style and comfort, adding a touch of elegance to my living space. Plus, knowing it's eco-friendly and odorless is a big win for me. 10/10 recommend!
This chair is not only aesthetically pleasing but also incredibly comfortable. The solid wood and multilayer board construction ensure its durability, while the high-density sponge padding makes it a joy to sit in. It's like having a luxurious retreat in my own home.
This chair has exceeded all my expectations! The craftsmanship is impeccable, and the attention to detail is second to none. The eco-friendly painting is a great feature, and the luxuriously padded seat provides unmatched comfort. It's the perfect blend of style and functionality, and I couldn't be happier with my purchase!
I'm thoroughly impressed with this chair! The craftsmanship is outstanding, and you can really feel the quality in every detail. The eco-friendly painting is a huge bonus, and the luxuriously padded seat makes it so comfortable to sit in for hours on end.It's become my go-to spot for relaxation after a busy day. Highly recommend!
As someone who values quality and craftsmanship, this chair ticks all the boxes for me. The meticulous mortise and tenon joint structure ensure it's built to last, and the eco-friendly painting is a bonus. It's not just a chair; it's a statement piece that adds character to my home. Plus, it's incredibly comfortable!
I'm in love with my new chair! The combination of solid wood and fabric upholstery gives it a timeless elegance that instantly elevates any room. Not to mention, the padding is so plush and supportive; it's like sitting in a cocoon of comfort. I've received so many compliments already!
I'm so impressed with the durability of this chair. The solid wood and multilayer board construction make it feel incredibly sturdy, yet it's still lightweight enough to move around easily.The padded seat is firm but comfortable, providing the perfect balance of support and softness. Overall, a fantastic investment for any home!
it not only enhances the decor but also contributes to a healthier planet.
I'm blown away by the comfort and style of this chair! The meticulous joint structure ensures it's built to last, and the luxuriously padded seat makes it perfect for lounging after a long day. It's become my favorite spot in the house! 10/10 would recommend.